Refund Policy

Refund Policy of Bhagyalaxmi Novelty

At Bhagyalaxmi Novelty, we prioritize customer satisfaction and ensure that all our products are delivered in the best condition. However, we do not offer refunds unless there is a valid reason. Instead, we provide an exchange for the original product delivered to the customer.

  1. Valid Reasons for Exchange

      2. We only accept exchanges under the following conditions:

        1. The product received is defective or damaged.

        2. The item delivered is incorrect (not matching the order placed).

        3. The product has a manufacturing defect.

  2. Exchange Process

      3. To initiate an exchange, customers must follow these steps:

        1. Contact our customer support within 24 Hours of receiving the product.

        2. Provide proof of purchase, along with images of the defective or incorrect item.

        3. Upon verification, we will arrange for the exchange and ensure that the correct product is delivered.

        4. When the product is delivered to the customer, make sure to record a video of unboxing the package as proof.

  3. Conditions for Exchange

        4. 1.The product must be returned in its original packaging and unused condition.

        2. Exchange requests must be made within the specified time frame.

        3. The replacement product will be the same as the original item ordered.

  4. Non-Exchangeable Items

      5. Certain items may not be eligible for exchange, such as:

        1. Personalized or customized products.

        2. Items damaged due to mishandling by the customer.

        3. Products without the original receipt or proof of purchase.

  5. Contact Us

      6. For any queries related to our refund and exchange policy, please reach out to us

        Bhagyalaxmi Novelty

        Navsari, Gujarat, India

        Email: bhagyalaxminovelty2@gmail.com

        Phone: +91 8849968642

        Website: bhagyalaxminovelty.com
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